Internship in Customer Success (GenAI)
It’s not every day that you get the chance to enter the world of AI from the inside.
Even less often – to learn from people who actually know what they’re doing.
And almost never – to combine all that with the possibility of joining the team for good.
But today is that day.
Hi! We’re KODA.
We implement AI assistants in some of the biggest companies in Poland.
If you want to see how we collaborate with market leaders like TVN, Żabka, Biedronka, Santander Consumer Bank and many others – join us!
We’re building our own AI platform that supports all communication channels: voice assistants, voicebots, chatbots, email automation, social media messengers, and business systems. Our technology goes where there’s a real need and delivers real impact.
We’re a small, ambitious team with big goals. We move fast, work smart, and skip the layers that slow things down.
About the internship:
We’re inviting you to join our Customer Success team – the people who stay close to the client, understand their needs, and guide the partnership with both logic and heart.
This is where you’ll learn how to build meaningful relationships. How to talk about technology in a human way. And how to support clients so that they want to come back for more.
What you’ll learn:
- how to build trust-based relationships and become a true partner for the client
- how to connect tech with empathy by speaking about AI in a way people actually understand
- how to gather needs, analyze data, and turn insights into real action
- how to turn collaboration into outcomes – reports, summaries, and recommendations that actually help
- how our AI platform works and where you can add your own value (even if you’ve never used tools like this before)
Who we’re looking for:
We don’t care about the perfect CV or a long list of certificates.
We care about curiosity, energy, and the willingness to learn.
We’re looking for someone who:
- wants to explore the world of new technologies and see if this could be their thing
- communicates clearly and openly (in Polish and English)
- enjoys working with people and builds relationships with ease
- knows how to listen, ask the right questions, and draw conclusions
- is detail-oriented and reliable – meets deadlines, spots issues, and asks when unsure
- takes ownership of their work and isn’t afraid to admit when something goes wrong
- is looking for a place to really learn and hopefully stay for longer
What you’ll gain:
- a real entry into the IT world and behind-the-scenes insight into the AI industry – not from theory, but from daily work and client conversations
- experience working with B2B clients, including large, well-known brands you’ll finally see from the inside
- a safe space to experiment, make mistakes (they’re part of a learning process!), and ask questions
- mentorship, support, and honest feedback from a team that truly knows what they’re doing and is happy to share
- a written reference after completing the internship, or, if we’re a good match, a spot on the team
Additional information:
- the internship is on-site in Wrocław, in our modern, pet-friendly office in the city center (yes, unlimited coffee included ☕)
- starts in September and covers120 hours
- we’ll adjust the schedule to your availability
- if you’re doing this as part of your university program, we’ll help with the paperwork
- it’s an unpaid internship, but filled with real experience, learning opportunities, and a chance to join the team afterwards